Absences - Agreed and non-agreed non-attendance at a workplace. Absenteeism is habitual absence from work.
Direct care - Care provided personally by a member of staff. May involve any aspect of health care including treatments, counselling and education regarding people who use services.
Indirect care - Nursing interventions that are performed to benefit people who use services but do not involve direct contact with these individuals and communities.
Independent employer - Any independent contractor, employer organisations that may or may not be commissioned by the public sector. This will include private health care providers, most social care providers; GP practices; out of hours/call centres; social enterprises and community interest companies; charities, private surgical, mental health and learning disability hospitals; independent treatment centres; public/private schools; private industry.
Missed care - Required care for people who use or need services that is omitted in part or fully, or care that is delayed.
Nurse-patient/staff ratios - Number of people who need or use services assigned to an individual or team of nurses; based upon the acuity and/or dependency of the service user for nursing care.
Nurse retention - A strategy which focuses on preventing nurse turnover and keeping nurses in an organisation's employment.
Nursing establishment - The total number of staff to provide sufficient resource to deploy a planned roster that will enable nurses to provide care to people who need or use services that meets all reasonable requirements in the relevant situation. This includes: a resource to cover all staff absences, and other staff functions that reduce the time available to care for people who need services. Supernumerary persons such as students and sisters/charge nurses/managers should not be included in the planned roster.
Nurse staffing - Rota and whole time equivalent (WTE) for a nursing team. The nurse staffing level refers to both the required establishment and the actual staffing level per shift/allocated workday. The maintenance of the nurse staffing level should be funded from the organisation’s revenue allocation.
Nursing workforce - The total number of nursing staff – of all levels of experience and qualification – currently working within an organisation, sector or country.
Patient acuity - Acuity can be defined as the measurement of the intensity of nursing care that is required by a person in need of service. An acuity-based staffing system regulates the number of nurses on a shift according to the individual's needs and not according to numbers of people who use or need services.
Patient/client dependency - Measuring the differing reliance of individual people who use services on nursing staff, a means to classify patients in order to predict staffing needs.
Patient safety - Patient safety is the prevention of errors and adverse effects to patients associated with health care. It is closely correlated to safe staffing levels.
Public sector - Refers to employers that are publicly provided – either as an arm’s length body of the department of health and social care, or via another government department or directorate such as education, home office, and criminal justice. Examples include local authorities, statutory agencies such as inspectorates and regulators.
Seasonal variation in nursing workload - Variations and fluctuations in demands for care by people who need or use services, such as differing attendance rates.
Shift patterns - Is the organising of shifts to ensure patients have continued access to nursing care whatever the day or time of day. The shifts could be rotational between day, night and weekend working, or fixed or a continuous working pattern.
Skill mix - Percentage of different health care personnel involved in provision of care, for example between registered nurses and nursing support workers, or between different health care professions.
Social care - Is 60% publicly funded by local authorities. However, most UK residential and domiciliary care and employment is provided by independent employers, which include private care home companies, domiciliary care agencies, charities, private care management companies.
Staff rosters/schedules - A list of staff and associated information such as working times, responsibilities and locations for a given time period.
Staffing levels - To ensure effective staffing there needs to be the right numbers of the right people, in the right place at the right time. It is not just a matter of having enough staff, but also ensuring they have suitable knowledge and experience.
Substantive position - An employee's permanent position of employment.
Team - A group of staff brought together to achieve a common goal. Often associated with a multidisciplinary approach to care for people who use services.
Understaffing - A situation where there are insufficient numbers of staff to operate effectively, such as to impact upon service user safety.
Uplift - Adding an allowance when calculating staff numbers for planned and unplanned staff absence.
Vacancies - Paid posts which are newly created, unoccupied, or about to become vacant and the employer is actively searching for suitable staff. Temporary staff may be able to fulfil posts during the recruitment of permanent staff.
Whole-time equivalent - This is a standardised measure of the workload of an employee.
Workforce planning – The process of analysing the current workforce and determining future needs, including identifying any gaps between current and future provision.